Perfect Stays

Privacy Policy

1. Introduction

At Stayza, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, use our platform, or interact with our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, and payment details when you create an account or make a booking.
• Property Information: if you are a host, we collect details about your listings including property descriptions, photos, and pricing.
• Technical Data: including your IP address, browser type, device information, and cookies used to improve your experience.
• Usage Data: details about how you use our website, pages visited, and interactions with our services.

3. How We Use Your Information

Your data helps us provide, improve, and personalize our services. Specifically, we use it to:

• Process bookings, payments, and customer support requests.
• Communicate with you about your account, stays, and promotions.
• Verify host listings and maintain platform security.
• Analyze platform performance and improve user experience.
• Comply with legal and regulatory obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, remember your preferences, and analyze site traffic. You can manage or disable cookies in your browser settings, but doing so may affect some website functionality.

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it in the following cases:

• With hosts and guests to facilitate confirmed bookings.
• With trusted service providers (e.g. payment processors, IT support) who help operate our business.
• When required by law or to protect the rights, property, or safety of Stayza, our users, or others.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal requirements, or resolve disputes. When your information is no longer needed, we securely delete or anonymize it.

7. Security of Your Information

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

You have the right to access, correct, or delete your personal data. You can also request that we restrict or stop processing your data in certain circumstances. To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our platform is not directed toward children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@stayza.com
Phone: +260 97 123 4567
Address: Stayza Headquarters, Lusaka, Zambia