These Terms and Conditions (“Terms”) govern the use of the Slowcation™ savings-based booking feature (“Slowcation”) offered through the Stayza platform (“Platform”), operated by Taped Technology Limited (“the Company”). By opting into Slowcation, Users acknowledge that they have read, understood, and agreed to these Terms.
1. User – any individual or entity using Slowcation to save toward a future
booking.
2. Host – any accommodation provider listing lodging on the Platform.
3. Contribution – incremental payments made by a User into their Slowcation
plan.
4. Reservation Lock – the point at which the User has paid the required
threshold and selected dates,
causing the Host to reserve those dates.
5. Blocking Fee – a non-refundable fee charged after locking dates to
compensate Hosts.
6. Platform Fees – charges applied by payment processors or the Platform.
Slowcation allows Users to save gradually toward accommodation bookings. A booking is confirmed only once the User reaches the required contribution threshold and selects check-in and check-out dates. Slowcation is a voluntary savings plan, not a loan or financing service.
To use Slowcation, the User must:
a. Be at least 18 years old;
b. Have a verified Stayza account;
c. Agree to these Terms and Platform policies.
4.1 Users may deposit Contributions at any time toward their selected accommodation.
4.2 There is no minimum Contribution amount unless stated by the Host.
4.3 The Platform displays progress, total Contributions, balance remaining, and deadlines where
applicable.
4.4 Contributions are held securely until:
• A booking is confirmed;
• A refund is processed;
• Funds are released to the Host as outlined in these Terms.
5.1 A booking is not confirmed until:
• The User contributes at least 30% of the total price (“Reservation Threshold”), and
• The User selects check-in and check-out dates.
5.2 Once the Reservation Threshold is reached:
• The Host will block the selected dates.
• A non-refundable Blocking Fee of 5% of the total booking value becomes due.
5.3 The remaining balance must be fully paid at least 7 days before check-in unless stated
otherwise by the Host.
6.1 Cancellation Before Reservation Threshold
• 100% refund of Contributions
• Minus Platform and payment processor fees
6.2 Cancellation After Reservation Lock
A. Within 24 hours: 100% refund minus Blocking Fee and fees
B. 30+ days before check-in: 75% refund minus fees
C. 15–30 days: 50% refund minus fees
D. 7–14 days: 25% refund minus fees
E. Less than 7 days: No refund
If the User does not complete payment by the deadline:
• The booking is cancelled automatically
• Refunds follow Section 6
• The Host may relist the dates
8.1 One free reschedule is allowed if requested 14+ days before check-in.
8.2 Additional or late reschedules may incur a Platform fee.
8.3 Rescheduling is subject to Host availability.
9.1 After 6 months of inactivity, the User will be notified.
9.2 After 12 months, the plan may be cancelled and refundable funds returned.
Hosts agree to:
a. Honour locked dates once the Reservation Threshold is met;
b. Follow the cancellation rules in Section 6;
c. Maintain accurate listings, pricing, and availability;
d. Avoid double-booking reserved dates.
Non-compliance may result in penalties or removal.
Users agree to:
a. Provide accurate information;
b. Make timely payments;
c. Use the Platform responsibly;
d. Communicate respectfully with Hosts and the Company.
12.1 The Platform may charge:
• Blocking Fees
• Platform Fees
• Payment processor fees
• Rescheduling fees
12.2 All applicable fees will be disclosed before confirmation.
13.1 Stayza acts as an intermediary between Users and Hosts.
13.2 Stayza is not liable for:
• Host cancellations
• Accommodation quality issues
• Payment processor errors
• User errors or misrepresentations
13.3 The Platform may assist in dispute mediation.
Refunds are processed within 7–14 business days depending on the payment method.
Stayza will process personal data in line with Zambia’s Data Protection Act, applicable financial regulations, and the Platform’s Privacy Policy.
These Terms may be updated at any time. Users will be notified of material changes. Continued use of Slowcation constitutes acceptance of the updated Terms.
Stayza may suspend or terminate a User for:
• Fraudulent activities
• Abuse toward Hosts or staff
• Violation of these Terms
• Providing false or misleading information
Users may cancel voluntarily, subject to the rules in Section 6.
These Terms are governed by the laws of Zambia. Any disputes will be resolved in Zambian courts or through agreed arbitration channels.
For any questions regarding these Terms, please contact us at:
Email: support@stayza.com
Phone: +260 97 123 4567
Address: Stayza Headquarters, Lusaka, Zambia